Refund policy

REFUND POLICY

We offer a 30-day return policy on most apparel items. Items returned after 30-days cannot be issued a refund. Custom and clearance apparel are not eligible for return. Wood signs and wall art are not eligible for return, unless items are received defective or damaged. 

RETURNS

Apparel items may be returned within 30 days from the date of order receipt. All returned apparel must be unworn and unused, with original packaging included, in the same condition that items were received. To start the return process, please contact us by sending an email to support@baronessdesignshop.com, or you may mail your returns to the address below:

140 Countess Lane

Madera, CA 93637

United States

Unless items are defective, or in the event of other special, extenuating circumstances, the original purchaser will be responsible for all return shipping costs and fees. 

EXCHANGES

Apparel items may be exchanged within 30 days from the date of order receipt. All exchanged apparel must be unworn and unused, with original packaging included, in the same condition that items were received. To start the exchange process, please send an email to: support@baronessdesignshop.com. The purchaser will be responsible for return shipping costs and fees, except in the event of special or extenuating circumstances.

REFUNDS

A refund will be issued after Baroness Design Shop has received and inspected your returned apparel. You will be notified via email when your return has been received. A follow-up email will be sent once your refund has been processed. Time between refund issuance and a posted account balance may vary depending on your bank or credit card company.

DEFECTIVE/DAMAGED 

In the unfortunate event that you receive your order in a damaged or defective condition, please send an email to one of the following:

For apparel: support@baronessdesignshop.com

We would be happy to exchange or refund any items received defective or damaged, and will do our best to make your experience with us right.